When troubleshooting an issue in your SpeechLive Desktop app, we may request the logs.
This article provides the steps for you to send the log to our technical support team.
- First you need to change the log level to high.
2- Reproduce the issue.
3 - Collect the log from C:\Users\username\AppData\Roaming\Philips SpeechLive
4 - Zip and attach the logs to ticket created via https://support.speech.com/
Note: In the event you are unable to launch the SpeechLive Desktop app.
High level logging can be changed manually.
Please see steps below:
To change the log level:
1- C:\Users\username\AppData\Local\Philips-SpeechLive
2- Edit log.config.json
3- change FileLogLevel to "verbose" and save
4-reproduce the problem
5-Collect the log from C:\Users\username\AppData\Roaming\Philips SpeechLive
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