How to send us SpeechLive Desktop app log file

When troubleshooting an issue in your SpeechLive Desktop app, we may request the logs.

This article provides the steps for you to send the log to our technical support team.

1. First you need to change the log level to high.  

2-  Reproduce the issue. 

3 - Collect the log from C:\Users\username\AppData\Roaming\Philips SpeechLive 

4 - Zip and attach the logs to ticket created via https://support.speech.com/

Note: In the event you are unable to launch the SpeechLive Desktop app.

High level logging  can be changed manually.
Please see steps below:
 

To change the log level:

1- C:\Users\username\AppData\Local\Philips-SpeechLive

2- Edit log.config.json

3- change FileLogLevel to "verbose" and save

4-reproduce the problem

5-Collect the log from C:\Users\username\AppData\Roaming\Philips SpeechLive