HowTo: Gather network logs in Chrome or Edge

Network logs provide valuable information when troubleshooting issues related to SpeechLive WebApp.   

To get the network log with SpeechLive running on Chrome or Edge, follow these steps:

As an example you want to diagnose this error "Exception while getting info for a subscription"  in the network log to see what call/method is failing and the request/response payload.  

1. To the right of the address bar, click the menu bar and then More tools > Developer tools. ( alternatively use F12 key, or right click on the webpage and select inspect).

The browser Developer tools window appears.

2. Navigate to the Network tab click clear network log.

3- Leave the developer console open and reproduce the problem.

You’ll see that the failed calls are highlighted in red. In this example, click on subscriptionAnduserInfo to view the request method and status in the Headers tab, and also check the Response tab.

4. After you have reproduced the issue, you can send the screenshots to customer support ,or export the  log and attach it to the support ticket. 

Tip: You can use the Windows Steps Recorder to record the steps and take screenshots while reproducing the problem. Go to your Windows Start menu and enter "Steps Recorder" in the search bar. Start recording before reproducing the issue in the SpeechLive web app.