Error: License validation failed on server side

Symptom

SpeechExec Enterprise Dictate / Transcribe displays following error message:

"License validation failed on server side (license deleted on the server)" or

"Your session has been deleted or became invalid"

Cause

This can be caused by several reasons:

• PC hard drive goes to sleep
• Windows ‘turns off’ network card to save power
• Screen saver is running
• User undocks a laptop without first closing SpeechExec Enterprise Dictate or Transcribe application
• License released manually by Supervisor action via License Server Management Tool

Resolution

Close the SpeechExec application (File>Exit) and re-start. A new license will be retrieved.