In order to generate a diagnostic file, you will need to follow a series of straightforward steps. This process is designed to ensure that you can easily access the necessary information for troubleshooting or support purposes.
- Begin by pressing the "Menu" button on your device. This action will bring up the main menu where various options are available for you to navigate through.
- Once the menu is displayed, utilize the +/- key to scroll down until you reach the option labeled "Device". This step is crucial as it allows you to access device-specific settings.
- After highlighting the "Device" option, press the "Enter" button. This will take you into the device menu where additional options related to the device can be found.
- Next, continue to use the +/- key to scroll down until you locate the option that says "Diagnosis file". This option is essential for creating the diagnostic file you need.
- Once you have highlighted the "Diagnosis file" option, press the "OK" button. After doing this, the DPM display will revert back to its normal state, indicating that the diagnostic file has been successfully created.
After you have completed the steps to create the diagnostic file, the next phase involves connecting the DPM8xxx device to your computer. Once the connection is established, you will need to navigate to the removable drive that corresponds to the connected DPM8xxx device. Within this drive, you should be able to locate two specific files: a .set file and a .csv file. These files contain important information that may assist in diagnosing any issues you are experiencing.
It is important to ensure that both the .set and .csv files are attached to your support ticket. This will provide the technical support team with the necessary data to analyze your situation effectively and offer appropriate assistance.