Problem description :
- Upon launch of the SpeechLive Desktop app user receives the above message. "Failed to communicate with SpeechLive. The application will restart"
Troubleshooting steps :
Start by making sure the required URLs have been whitelisted. In some cases Admins may omit the blob.core URL due to phishing activity concerns.
- The IT needs to include the list of URLs to whitelist in order to use SpeechLive.
- Once you have confirmed that all required URLs have been whitelisted, if the SpeechLive Desktop app has been in use for sometime without issue, it could be an issue with the user's SpeechLive Desktop app configuration file.
In this case remove the two cache folders to get back to out of box settings as follows:
- Make sure the SpeechLive Desktop App is closed completely.
-
Delete the two cache folders below:
C:\Users\xxxx\AppData\Roaming\Philips SpeechLive
C:\Users\xxxx\AppData\Local\Philips-SpeechLive
Note: You will need to re-configure your SpeechLive Desktop app settings.
- Finally, it can happen that the SpeechLive Desktop app works fine but periodically throws the "Failed to communicate with SpeechLive. The application will restart" error message. In these cases the user must click on the OK button to continue working with the SpeechLive Desktop App.
This can happen if the computer goes to sleep or the screen locks. In these cases, the SpeechLive Desktop app must get a new token when the user logs back onto their pc. This is not done automatically and it can happen that the SpeechLive Desktop app does not throw the message right away. The message may not appear until the user attempts to do something such as create an SR dictation or upload a file. We are currently looking into ways to improve this.