When troubleshooting an issue in your SpeechLive Desktop app, we may request the logs.
This article provides the steps for you to send the log to our technical support team.
- First you need to change the log level to high.
- Reproduce the issue.
- Collect the log from C:\Users\username\AppData\Roaming\Philips SpeechLive
- Zip and attach the logs to ticket created via https://support.speech.com/
Note: In the event you are unable to launch the SpeechLive Desktop app.
High level logging can be changed manually.
Please see steps below:
To change the log level:
- in Explorer go to C:\Users\username\AppData\Roaming\Philips-SpeechLive
- Edit log.config.json
- change FileLogLevel to "verbose" and save
- reproduce the problem
- Collect the log from C:\Users\username\AppData\Roaming\Philips SpeechLive\logs