It may occasionally be necessary to reset the cache folder if SpeechExec encounters difficulties synchronizing with a SpeechLive account.
Please follow the steps outlined below:
1. Completely exit SpeechExec (File, then Exit).
2. Navigate to the user's local appdata folder (Start > Run > %localappdata%).
3. Locate the Philips Speech\SpeechExec\PT folder (in this instance, we are examining Pro Transcribe).
4. Within the PT folder, you will find a SpeechDrive folder.
C:\Users\userid\AppData\Local\Philips Speech\SpeechExec\PT\SpeechDrive
5. Rename the SpeechDrive folder to old_SpeechDrive.
6. Launch SpeechExec again.
It may take some time, but the SpeechDrive folders (including the Archive folder) will now synchronize with the database.
If this does not resolve the issue, please submit a support ticket.